About Our Nearshore Call Center

Company Overview

A nearshore call center with comprehensive managed IT & tech support solutions

PC Helpline is a well established IT solutions provider, delivering managed IT services and supports Google Apps and Microsoft products to businesses across North America. We are in the business of taking your promises and pledges to your end-users and make them our own.

Since its inception in 2001, PC Helpline has enjoyed sustained growth and prides itself on leading the way in bringing integrity and respect to the IT outsourcing industry.

Management

Farsheed Azad: President & Chief Executive Officer
Timothy Hallberg: Senior Business Development Executive
Phil Dunglinson: Chairman of PC Helpline Advisory Panel
Gareth Wood: A member of PC Helpline Advisory Panel

Service Offerings

Managed IT Solutions

  • Proactive Computer Support and Optimization
  • Microsoft & Google Apps Support for PC and Mac users
  • Support for Cloud Computing

Connectivity Solutions

  • ISP Support (Broadband, Wi-Fi & Fixed wireless Access)
  • VoIP / Telco Support
  • Hospitality & Hot-Spot Internet Support
  • Web Application Support

Service Desk Solutions

  • Before and After Sales Support
  • Billing and Customer Service
  • Server Alert Monitoring

Google Apps Solutions

  • Migration & Support for Google Apps
  • Comprehensive support of end-users including all admin duties
  • Full training of end-users

Key Industry Sectors Supported

  • Information Technology
  • Internet Service Providers & Telco
  • Government Agencies, Public Utilities & Major International Corporation
  • Colleges & Universities
  • Hospitality (Prestigious Hotels, International Airports, & Popular Hotspots)

Strategic Partners

  • Google – PC Helpline is Canada’s first Authorized Google Apps Reseller
  • Microsoft-PC Helpline is a Microsoft Partner and support their products
  • Hewlett Packard – PC Helpline is an approved vendor for HP Global
  • National Quality Institute
  • Help Desk Institute
  • Shaw Business Solutions.
  • FISPA / WISPA / CISPA

Core Values

  • Integrity: Do the right thing for the company, it's associates and customers
  • Excellence: Committed to high quality performance, outstanding results and lasting value
  • Passion: Bringing enthusiasm and a positive mindset
  • Accountability: We assume ownership of the task and outcome

How can we help you?

Call us Toll Free at 1-888-802-5347 or Speak With one of our sales executives.