Call Center Services

Services Overview

Our Standard Call Center Services and Solutions

PC Helpline works closely with our clients to deliver quality Call Center services and solutions to meet and indeed to exceed their support needs and requirements, utilizing state of the art technologies coupled with our vast experience on support augmentation to transform their support from good to great. In brief, these are some of the standard Call Center particulars we offer:


Hours of Support

  • 24-7/365
  • After Hours, Weekends, Holidays
  • Overflow

Billing Models

  • Per Minute
  • Per Incident
  • Per Seat

Support Types

  • Phone
  • Email
  • Tickets
  • Live Chat

Phone Terminations

  • Local
  • Toll Free
  • Sip Trunk

Multilingual Support

A part from English we offer our support services in the following languages:
  • Spanish
  • French
  • Italian
  • German
  • Japanese
  • Mandarin

General

  • Account Manager to aid through the launch and maintenance of your contract
  • Real-time access to phone and incident reports through our unified portal

How can we help you?

Call us Toll Free at 1-888-802-5347 or Speak With one of our sales executives.