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News and Press Releases

Articles and Technology News

25th Annual World Conference for Technical Service and Support

HDI 2015 is more than just an IT conference. Start your journey at HDI 2015, the industry's leading technical service and support conference!"
---> This IT service and technical support conference addresses the needs of the entire team—from seasoned directors to frontline analysts—and...
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Contact Center Demo & Conference (October 19-21, 2015 Las Vagas, NV)

With the largest network of your peers and the most comprehensive contact center instruction, Contact Center Demo & Conference is the ONLY Fall event with a consistent track record of providing tools & techniques for immediate implementation. Produced by ICMI (the organization that creates and defines...
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The Costco Mobile App

The Costco Mobile App is the easiest way to save time and money on the go. We've completely re-thought our mobile app and made it easier for members to access the incredible values found only at Costco.
- OFFERS: With the Costco Mobile App you'll always have the latest Warehouse Offers right on...
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Fusion 15 Services Management Conference November 1-4 2015

Roar Into The Modern Age Of Service Management
---> Jointly hosted by industry icons itSMF USA and HDI, only FUSION 15 can bring together the greatest minds and the most respected professionals to facilitate a total immersion experience into today’s most relevant service management...
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Microsoft takes on tech support scammers

US software giant Microsoft is suing alleged scammers who phone people pretending to represent the firm and offer bogus technology support. The callers ask to take over a home computer and demand money to fix it. Some then install viruses as well. The software company said it had received more than 65,000...
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