Outsourcing News & Press Releases

News and Press Releases

Articles and Technology News

Business Communications and Outsourced Support

The Internet has introduced a new era in business communications and with it the need for 24/7 support. While providing a broad range of communication methods through which a company can connect directly with it's customers, companies now need support for those methods more than ever. This can be...
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The ITIL (Information Technology Infrastructure Library) in Outsourced Tech Support

PC Helpline employs ITIL trained technicians. The ITIL (Information Technology Infrastructure Library) framework is designed to standardize the selection, planning, delivery and support of IT services to a business. The goal is to improve efficiency and achieve predictable service levels. The ITIL framework...
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Best Practice vs Next Practice

According to businessdictionary.com, Best Practice is a method or technique that has consistently shown results and that is used as a benchmark. The term Next Practices focuses on forward thinking. The goal is to develop, innovate and improve services. To create an advantage that can be...
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Help Desk Outsourcing for Mobile App Support

According to a 2016 Gartner Report, the digital revolution is now more about consumer behavior and business opportunity, not technology. The future of the tech industry will be now defined by how well companies, organizations, and governments leverage the technology to enable partner and customer engagement...
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Outsourced Gmail Tech Support Services

Across the world, millions of business users use Gmail to perform a large number of Internet communications related tasks on a daily basis. Employees encounter a wide array of questions and options in the course of their daily experience with Gmail services. The users are sometimes confronted with...
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