Careers

Careers

Current Openings - April 23, 2019

ISP Support Analyst - Full Time


Role Summary/Purpose:

As a member of our technical support team, your duty will be to ensure that you maintain a positive attitude and genuine desire to help people solve their technical issues and ensure the end user is not disrupted from doing their jobs during or after migrations as many of our clients are listed on Fortune 500 and Fortune 100 as well as different government agencies within the U.S and Canada.

Essential Responsibilities:

    Work with end-users on the phone and understand their needs to provide them with appropriate solutions
    NOC or help desk related environment associated with network/ISP issues
    Consistently meet or exceed team and individual objectives related to client satisfaction, quality, and productivity
    Maintain client satisfaction by ensuring that response time and call resolution occurs within the defined service level guidelines and team goals & objectives
    Log, troubleshoot, diagnose, and resolve technical issues
    Report detailed information within the client’s call tracking/ticketing system
    Communicate clearly and effectively on the phone.
    Work closely with other team colleagues as part of a cohesive group
    Exchange knowledge with colleagues through such means as formal training and peer to peer interaction
    Embrace technology and use it as means for ensuring personal growth and productivity

Qualifications/Requirements:

    High school diploma
    Working knowledge of Internet, networking and email protocols
    Flexible hours (as we are operational 24/7/365)
    Experience in a call center/office environment
    Minimum of two years of relevant work experience
    Very strong communication and interpersonal skills
    Highly motivated and a strong desire for continuous learning and personal growth
    Ability to function well in a fast-paced team environment
    Proven strong technical and analytical skills

Assets:

    Advanced knowledge of software applications, computers, network architecture, and data communications.
    College/University degree
Salary will depend on experience, skill set, and attitude. Starting at $17.00/hr. Please send your resume to HR@pchelpline.com.

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Call us Toll Free at 1-888-802-5347 or Speak With one of our sales executives.