Current Openings - April 23, 2019
ISP Support Analyst - Full Time
As a member of our technical support team, your duty will be to ensure that you maintain a positive attitude and genuine desire to help people solve their technical issues and ensure the end user is not disrupted from doing their jobs during or after migrations as many of our clients are listed on Fortune 500 and Fortune 100 as well as different government agencies within the U.S and Canada.
Work with end-users on the phone and understand their needs to provide them with appropriate solutions
NOC or help desk related environment associated with network/ISP issues
Consistently meet or exceed team and individual objectives related to client satisfaction, quality, and productivity
Maintain client satisfaction by ensuring that response time and call resolution occurs within the defined service level guidelines and team goals & objectives
Log, troubleshoot, diagnose, and resolve technical issues
Report detailed information within the client’s call tracking/ticketing system
Communicate clearly and effectively on the phone.
Work closely with other team colleagues as part of a cohesive group
Exchange knowledge with colleagues through such means as formal training and peer to peer interaction
Embrace technology and use it as means for ensuring personal growth and productivity
High school diploma
Working knowledge of Internet, networking and email protocols
Flexible hours (as we are operational 24/7/365)
Experience in a call center/office environment
Minimum of two years of relevant work experience
Very strong communication and interpersonal skills
Highly motivated and a strong desire for continuous learning and personal growth
Ability to function well in a fast-paced team environment
Proven strong technical and analytical skills
Advanced knowledge of software applications, computers, network architecture, and data communications.
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