24-7 Inbound Call Center Solutions, Incident Tracking & Live Chat

A Nearshore Call Center with Managed IT and Tech Support Solutions

We are a well established near shore Call Center and IT solutions provider. We support Google Apps and Microsoft products and excel at delivering high-level managed IT services to businesses across North America.

Unlike many of our competitors, we do not participate in offshore outsourcing and the mother tongue of all our Support Analysts is English. Since our inception in 2001, we have enjoyed sustained growth. We pride ourselves in leading the way in bringing integrity and respect to the IT outsourcing industry.

We are a Microsoft and Google Partner

As an independent provider of technical support we have been partners to both Google and Microsoft. On the Google side of the house we mainly provide, post Google Apps migration support to end-users through our Google Enterprise partners. On the Microsoft side, we support Windows O/S as well as "how to" support for Microsoft Office of all versions.

google and microsoft partners »

Managed IT & Tech Support Solutions for ISPs

Our Desktop and ISP Support are the original support that goes back to the early days of the company back in 2001. We have expanded the standard Desktop support to a Managed IT model by proactive monitoring of critical systems, such as backup, antivirus and server logs. The ISP support has also been extended to comprehensives support for the Hospitality sector.

managed support solutions »

24-7 Inbound Call Center Solutions, Incident Tracking, Live Chat

We will help you to improve customer satisfaction in more ways than one with a team of trained agents who are empowered by state of the art technology in their disposal. Our agents will gather info and track incidents using your portal or ours enabling you to to stay on top of all your valuable data. Our Live Chat Solution will help you reduce support costs and provide real-time service to your customers, subscribers or member of staff. call center solutions »

Service Desk Solutions - Service Level, Availability, Capacity, Continuity

Our approach to Service Desk Solutions is from the perspective of the end-users we support. We listen to all parties in the support chain and will write the Service Level Agreements inline with our findings and our customers' blessings. All our procedures and processes are closely tied into Service Level Management, Availability Management, Capacity Management, Change Management and continuity Management processes.

service desk solutions »

How can we help you?

Call us Toll Free at 1-888-802-5347 or Speak With one of our sales executives.

What our clients are saying about us

  • Innsource Solutions Inc

    Innsource Solutions Inc

    "We would like to take this opportunity to thank PC Helpline for 10 years of outstanding service.

    PC helpline has been providing a valuable"

    » Read more
  • Pacific Mazda

    Pacific Mazda

    "I've known PC Helpline since its inception in 2001. Over this time I have enjoyed a great relationship with them. When we were contemplating ways to improve"

    » Read more
  • Sawtel Technologies

    Sawtel Technologies

    "We partnered with PC Helpline in November of 2006 to support our VoIP, Video Conferencing and VSAT clients across US, Europe and Africa.

    Through"

    » Read more

Color Broadband Communications

Color Broadband Communications

PC Helpline was a first line of defence and support in providing excellent services for our Business, Enterprise, and Government Internet and Voice service client's

PC Helpline greatly extended our service support availability by quickly answering many levels of technical support calls and solving them or properly escalating these calls to our Level 4 Core Network group via trouble ticket and live chat. With their help we maintained the highest customer retention rate over 99.5% in the industry that few other Internet and Voice providers could claim.

Proudly support and refer opportunities to PC Helpline.

Sean LeMons, Color Broadband Communications

Experience Always Matters

Leading the way in IT Outsourcing Since 2001

Since its inception in 2001, PC Helpline has enjoyed sustained growth and prides itself on leading the way in bringing integrity and respect to the IT outsourcing industry. We offer: Round the clock support for calls / emails / incidents, skilled and qualified staff, branded support, highly responsive and accountable management, innovative tools and business processes and a continual commitment to quality and excellence.

News, Events and Press Releases

Technology News

2018-06-01

June 2018: Moscone Center, Booth W2314, Google Next 18

June 2018: Moscone Center, Booth W2314, Google Next 18 GThis year, Google Cloud is taking over the largest conference ...

» Read full article
2018-05-14

Next 18 - PCH will invite you to purchase your G Suite licences through us and get Free 24/7 support for all your users.

May 2018: G Suite Licensing and free Google Cloud Support Google Cloud Next 18 has been billed as your chance to unlock new opportunities for your business, uplevel your skills, and uncover whats next for Cloud. ...

» Read full article
2018-02-21

Google Next '18 Event at the Moscone Center, San Francisco

Google Cloud Next 18 is your chance to unlock new opportunities for your business, uplevel your skills, and uncover whats next for Google Cloud. The Next 18 event will be taking place on July 24-27, 2018 at Moscone ...

» Read full article
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Proud Partners

Dropbox Google Apps MS Partner HP Partner National Quality Institute