We are a well established near shore Call Center and IT solutions provider. We support Google Apps and Microsoft products and excel at delivering high-level managed IT services to businesses across North America.
Unlike many of our competitors, we do not participate in offshore outsourcing and the mother tongue of all our Support Analysts is English. Since our inception in 2001, we have enjoyed sustained growth. We pride ourselves in leading the way in bringing integrity and respect to the IT outsourcing industry.
As an independent provider of technical support we have been partners to both Google and Microsoft. On the Google side of the house we mainly provide, post Google Apps migration support to end-users through our Google Enterprise partners. On the Microsoft side, we support Windows O/S as well as "how to" support for Microsoft Office of all versions.google and microsoft partners »
Our Desktop and ISP Support are the original support that goes back to the early days of the company back in 2001. We have expanded the standard Desktop support to a Managed IT model by proactive monitoring of critical systems, such as backup, antivirus and server logs. The ISP support has also been extended to comprehensives support for the Hospitality sector.managed support solutions »
Our approach to Service Desk Solutions is from the perspective of the end-users we support. We listen to all parties in the support chain and will write the Service Level Agreements inline with our findings and our customers' blessings. All our procedures and processes are closely tied into Service Level Management, Availability Management, Capacity Management, Change Management and continuity Management processes.service desk solutions »
Computer Troubleshooters USA
...It's rare, possibly unheard of, to hear users praise the support they get from a helpdesk company, but that's exactly what happened to us.
We hired PC Helpline to provide helpdesk support to our franchisees in the US and Canada in 2003, Every time we sent out a partner survey, we received numerous glowing comments about the PC Helpline technicians. Franchises would often described situations where PC Helpline technicians will call back to ensure their issues on client sites were truly resolved even after having spent as much time as it took originally to provide step by step instructions to overcome their technical issues.
In over 10 years of working with PC Helpline we found a consistently high quality of service and commitment to the satisfaction of our users. I highly recommend PC Helpline for any helpdesk services.
Chip Reaves, Computer Troubleshooters USA
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