We are a well established near shore Call Center and IT solutions provider. We support Google Apps and Microsoft products and excel at delivering high-level managed IT services to businesses across North America.
Unlike many of our competitors, we do not participate in offshore outsourcing and the mother tongue of all our Support Analysts is English. Since our inception in 2001, we have enjoyed sustained growth. We pride ourselves in leading the way in bringing integrity and respect to the IT outsourcing industry.
As an independent provider of technical support we have been partners to both Google and Microsoft. On the Google side of the house we mainly provide, post Google Apps migration support to end-users through our Google Enterprise partners. On the Microsoft side, we support Windows O/S as well as "how to" support for Microsoft Office of all versions.
google and microsoft partners »Our Desktop and ISP Support are the original support that goes back to the early days of the company back in 2001. We have expanded the standard Desktop support to a Managed IT model by proactive monitoring of critical systems, such as backup, antivirus and server logs. The ISP support has also been extended to comprehensives support for the Hospitality sector.
managed support solutions »Our approach to Service Desk Solutions is from the perspective of the end-users we support. We listen to all parties in the support chain and will write the Service Level Agreements inline with our findings and our customers' blessings. All our procedures and processes are closely tied into Service Level Management, Availability Management, Capacity Management, Change Management and continuity Management processes.
service desk solutions »
"...PChelpline's valuable help-desk service has reduced the number of calls fielded by our technicians and, as a result, reduced their day-to-day workload"
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PC Helpline was a first line of defence and support in providing excellent services for our Business, Enterprise, and Government Internet and Voice"
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"... I just wanted to say thank you. As I was reading through the escalation below I was extremely pleased to see that the tech that assisted my customer"
» Read moreSawtel Technologies
We partnered with PC Helpline in November of 2006 to support our VoIP, Video Conferencing and VSAT clients across US, Europe and Africa.
Through out the last 9 years we have been getting the support with the quality that has been second to none. The Sawtel services are framed nicely around Vodafone, the second largest telco in the world
We look forward to the 10th anniversary of our partnership next year
Eric O.Koffie-Asare, Sawtel Technologies
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