We are a well established near shore Call Center and IT solutions provider. We support Google Apps and Microsoft products and excel at delivering high-level managed IT services to businesses across North America.
Unlike many of our competitors, we do not participate in offshore outsourcing and the mother tongue of all our Support Analysts is English. Since our inception in 2001, we have enjoyed sustained growth. We pride ourselves in leading the way in bringing integrity and respect to the IT outsourcing industry.
As an independent provider of technical support we have been partners to both Google and Microsoft. On the Google side of the house we mainly provide, post Google Apps migration support to end-users through our Google Enterprise partners. On the Microsoft side, we support Windows O/S as well as "how to" support for Microsoft Office of all versions.google and microsoft partners »
Our Desktop and ISP Support are the original support that goes back to the early days of the company back in 2001. We have expanded the standard Desktop support to a Managed IT model by proactive monitoring of critical systems, such as backup, antivirus and server logs. The ISP support has also been extended to comprehensives support for the Hospitality sector.managed support solutions »
Our approach to Service Desk Solutions is from the perspective of the end-users we support. We listen to all parties in the support chain and will write the Service Level Agreements inline with our findings and our customers' blessings. All our procedures and processes are closely tied into Service Level Management, Availability Management, Capacity Management, Change Management and continuity Management processes.service desk solutions »
Bitfone Hewlett Packard
...Having looked at over 100 support companies we found PC Helpline to be one of a very few companies that could support our firmware over the air technology for our Smart phones...
Tammy Shaik, Bitfone Hewlett Packard
October 12, 2015: PC Helpline provides supplemental support for PwC One Calendar Project With the success of the 5-phase Google Apps migration roll-out, PwC went on to implement the Google One Calendar project. This ...» Read full article
June 2015. PC Helpline celebrates 10 year anniversary of supporting Innsource solutions. We are delighted to celebrate our 10 year anniversary of supporting Innsource clients for out of hours, weekends and statutory ...» Read full article
HDI sponsors and produces industry-leading events, including conferences, webinars, forum meetings, regional training events, and more. From innovative leadership webinars to field-specific forum gatherings, ...» Read full article