We are a well established near shore Call Center and IT solutions provider. We support Google Apps and Microsoft products and excel at delivering high-level managed IT services to businesses across North America.
Unlike many of our competitors, we do not participate in offshore outsourcing and the mother tongue of all our Support Analysts is English. Since our inception in 2001, we have enjoyed sustained growth. We pride ourselves in leading the way in bringing integrity and respect to the IT outsourcing industry.
As an independent provider of technical support we have been partners to both Google and Microsoft. On the Google side of the house we mainly provide, post Google Apps migration support to end-users through our Google Enterprise partners. On the Microsoft side, we support Windows O/S as well as "how to" support for Microsoft Office of all versions.google and microsoft partners »
Our Desktop and ISP Support are the original support that goes back to the early days of the company back in 2001. We have expanded the standard Desktop support to a Managed IT model by proactive monitoring of critical systems, such as backup, antivirus and server logs. The ISP support has also been extended to comprehensives support for the Hospitality sector.managed support solutions »
Our approach to Service Desk Solutions is from the perspective of the end-users we support. We listen to all parties in the support chain and will write the Service Level Agreements inline with our findings and our customers' blessings. All our procedures and processes are closely tied into Service Level Management, Availability Management, Capacity Management, Change Management and continuity Management processes.service desk solutions »
Color Broadband Communications
PC Helpline was a first line of defence and support in providing excellent services for our Business, Enterprise, and Government Internet and Voice service client's
PC Helpline greatly extended our service support availability by quickly answering many levels of technical support calls and solving them or properly escalating these calls to our Level 4 Core Network group via trouble ticket and live chat. With their help we maintained the highest customer retention rate over 99.5% in the industry that few other Internet and Voice providers could claim.
Proudly support and refer opportunities to PC Helpline.
Sean LeMons, Color Broadband Communications
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