24-7 Inbound Call Center Solutions, Incident Tracking & Live Chat

A Nearshore Call Center with Managed IT and Tech Support Solutions

We are a well established near shore Call Center and IT solutions provider. We support Google Apps and Microsoft products and excel at delivering high-level managed IT services to businesses across North America.

Unlike many of our competitors, we do not participate in offshore outsourcing and the mother tongue of all our Support Analysts is English. Since our inception in 2001, we have enjoyed sustained growth. We pride ourselves in leading the way in bringing integrity and respect to the IT outsourcing industry.

We are a Microsoft and Google Partner

As an independent provider of technical support we have been partners to both Google and Microsoft. On the Google side of the house we mainly provide, post Google Apps migration support to end-users through our Google Enterprise partners. On the Microsoft side, we support Windows O/S as well as "how to" support for Microsoft Office of all versions.

google and microsoft partners »

Managed IT & Tech Support Solutions for ISPs

Our Desktop and ISP Support are the original support that goes back to the early days of the company back in 2001. We have expanded the standard Desktop support to a Managed IT model by proactive monitoring of critical systems, such as backup, antivirus and server logs. The ISP support has also been extended to comprehensives support for the Hospitality sector.

managed support solutions »

24-7 Inbound Call Center Solutions, Incident Tracking, Live Chat

We will help you to improve customer satisfaction in more ways than one with a team of trained agents who are empowered by state of the art technology in their disposal. Our agents will gather info and track incidents using your portal or ours enabling you to to stay on top of all your valuable data. Our Live Chat Solution will help you reduce support costs and provide real-time service to your customers, subscribers or member of staff. call center solutions »

Service Desk Solutions - Service Level, Availability, Capacity, Continuity

Our approach to Service Desk Solutions is from the perspective of the end-users we support. We listen to all parties in the support chain and will write the Service Level Agreements inline with our findings and our customers' blessings. All our procedures and processes are closely tied into Service Level Management, Availability Management, Capacity Management, Change Management and continuity Management processes.

service desk solutions »

How can we help you?

Call us Toll Free at 1-888-802-5347 or Speak With one of our sales executives.

What our clients are saying about us

  • Bitfone Hewlett Packard

    Bitfone Hewlett Packard

    "...Having looked at over 100 support companies we found PC Helpline to be one of a very few companies that could support our firmware over the air technology"

    » Read more
  • Color Broadband Communications

    Color Broadband Communications

    "

    PC Helpline was a first line of defence and support in providing excellent services for our Business, Enterprise, and Government Internet and Voice"

    » Read more
  • UtahWeb

    UtahWeb

    "... I just wanted to say thank you. As I was reading through the escalation below I was extremely pleased to see that the tech that assisted my customer"

    » Read more

Computer Troubleshooters USA

Computer Troubleshooters USA

...It's rare, possibly unheard of, to hear users praise the support they get from a helpdesk company, but that's exactly what happened to us.

We hired PC Helpline to provide helpdesk support to our franchisees in the US and Canada in 2003, Every time we sent out a partner survey, we received numerous glowing comments about the PC Helpline technicians. Franchises would often described situations where PC Helpline technicians will call back to ensure their issues on client sites were truly resolved even after having spent as much time as it took originally to provide step by step instructions to overcome their technical issues.

In over 10 years of working with PC Helpline we found a consistently high quality of service and commitment to the satisfaction of our users. I highly recommend PC Helpline for any helpdesk services.

Chip Reaves, Computer Troubleshooters USA

Experience Always Matters

Leading the way in IT Outsourcing Since 2001

Since its inception in 2001, PC Helpline has enjoyed sustained growth and prides itself on leading the way in bringing integrity and respect to the IT outsourcing industry. We offer: Round the clock support for calls / emails / incidents, skilled and qualified staff, branded support, highly responsive and accountable management, innovative tools and business processes and a continual commitment to quality and excellence.

News, Events and Press Releases

Technology News

2016-05-11

Best Practice vs Next Practice

According to businessdictionary.com, Best Practice is a method or technique that has consistently shown results and that is used as a benchmark. The term Next Practices focuses on forward thinking. The goal is to develop, ...

» Read full article
2016-05-06

Help Desk Outsourcing for Mobile App Support

According to a 2016 Gartner Report, the digital revolution is now more about consumer behavior and business opportunity, not technology. The future of the tech industry will be now defined by how well companies, organizations, ...

» Read full article
2016-05-04

Outsourced Gmail Tech Support Services

Across the world, millions of business users use Gmail to perform a large number of Internet communications related tasks on a daily basis. Employees encounter a wide array of questions and options in the course ...

» Read full article
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Proud Partners

Dropbox Google Apps MS Partner HP Partner National Quality Institute