We are a well established near shore Call Center and IT solutions provider. We support Google Apps and Microsoft products and excel at delivering high-level managed IT services to businesses across North America.
Unlike many of our competitors, we do not participate in offshore outsourcing and the mother tongue of all our Support Analysts is English. Since our inception in 2001, we have enjoyed sustained growth. We pride ourselves in leading the way in bringing integrity and respect to the IT outsourcing industry.
As an independent provider of technical support we have been partners to both Google and Microsoft. On the Google side of the house we mainly provide, post Google Apps migration support to end-users through our Google Enterprise partners. On the Microsoft side, we support Windows O/S as well as "how to" support for Microsoft Office of all versions.
google and microsoft partners »Our Desktop and ISP Support are the original support that goes back to the early days of the company back in 2001. We have expanded the standard Desktop support to a Managed IT model by proactive monitoring of critical systems, such as backup, antivirus and server logs. The ISP support has also been extended to comprehensives support for the Hospitality sector.
managed support solutions »Our approach to Service Desk Solutions is from the perspective of the end-users we support. We listen to all parties in the support chain and will write the Service Level Agreements inline with our findings and our customers' blessings. All our procedures and processes are closely tied into Service Level Management, Availability Management, Capacity Management, Change Management and continuity Management processes.
service desk solutions »
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PC Helpline was a first line of defence and support in providing excellent services for our Business, Enterprise, and Government Internet and Voice"
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"... I just wanted to say thank you. As I was reading through the escalation below I was extremely pleased to see that the tech that assisted my customer"
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"I've known PC Helpline since its inception in 2001. Over this time I have enjoyed a great relationship with them. When we were contemplating ways to improve"
» Read moreUtahWeb
... I just wanted to say thank you. As I was reading through the escalation below I was extremely pleased to see that the tech that assisted my customer took the time to go above and beyond the scope of support and discovered that the wrong type of Ethernet cable was being used...
Terry Bryson, UtahWeb
Google kicks off 2017 with their Next 17 event, taking place on March 8–10, 2017 at Moscone Center West in San Francisco. This event provides an opportunity to engage with Google executives, staff, partners and like-minded ...
» Read full articleDeveloped and delivered by top leaders in the Call Center industry, Call Center Week conferences address the most pressing Call Center issues businesses face today. The next Call Center Week Winter Conference will ...
» Read full articleOctober 12, 2016: PC Helpline collaborates once again with Tempus Nova (one of Googles leading Premier Partners and a proud partner of PC Helpline), to provide 24/7 support to 23,500 State of Iowa employees during ...
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